A user opens a support ticket. Their subscription cancellation stopped working. Somewhere inside a system with thousands of services and millions of users, something broke. Before we built Wix Orchestrator, here's what happened next: the ticket joined a queue. Days later, a support engineer picked it up, tried to reproduce the issue, contacted the customer to gather more context, and opened a Jira ticket routed to R&D. We triaged it, prioritized it against everything else on