Introduction On-call starts in ten minutes. You feel it - that low-grade dread before the shift begins. The Slack pings, the dashboards you half-understand, the alerts that fire at 2am for reasons. It doesn't have to feel like that. After eight years at Wix leading the editor server team, running post-mortems, teaching production bootcamps, and being on the receiving end of more incidents than I care to count, I've found that winning production isn't mainly about better too