A user opens a support ticket. Their subscription cancellation stopped working. Somewhere inside a system with thousands of services and millions of users, something broke. Before we built Wix Orchestrator, here's what happened next: the ticket joined a queue. Days later, a support engineer picked it up, tried to reproduce the issue, contacted the customer to gather more context, and opened a Jira ticket routed to R&D. We triaged it, prioritized it against everything else on

Ask a naive agent to find a bug in a codebase with thousands of repositories, and it will find the first textual match and stop. It won't ask why. It won't check whether what it found is actually relevant. It won't explore related services. It'll just return something and call it done. We, at Wix, discovered this the hard way. And it's what pushed us to build something more deliberate: a research engine that doesn't just search, but reasons about what it's looking for and why