Wix Engineering Blog

Wix engineering blog tells the story of our daily challenges and our way of solving them. Read about architecture, scaling, mobile and web development.

Nov 198 min read

AI for Customer Care Routing at Wix - Making The First Step of Reinforcement Learning

Please notice: This post is part 2 of " AI for Revolutionizing Customer Care Routing System at Wix ". Call centers, similar to most...

Aug 2911 min read

AI for Revolutionizing Customer Care Routing System at Wix

Call centers, similar to most queueing systems, are traditionally optimized to minimize customers waiting time. Nevertheless, anyone who...